Using AI and Voice Technology to Improve Healthcare
Steve Adubato goes on-location to the VOICE Summit at NJIT to talk to Cris De Luca, Global Director of Digital Innovation at J&J Innovation, who talks about the innovation taking place in the healthcare world and how voice technology and artificial intelligence are playing a role in evolving health tech.
"Welcome to the Voice Summit. I'm Steve Adubato. Coming to you from NJIT. That's in Newark New Jersey. The largest Voice Summit in the world. And one of the areas we're trying to look at is health technology. And we're joined, to break that down, by Cris De Luca, global director of digital innovation at Johnson & Johnson Innovation. Good to see you Cris. Good to see you Steve. Thank you. I say healthcare technology, you say? Digital health. What does that mean? It's really, you know, good vocabulary. So the reason we use this vocabulary is usually to catalyze a new field altogether. So you know, at some point we may say health is just health and medicine is just medicine. Why differentiate by adding this additional, you know, health tech piece of it? And I think it's really important because it's a new ecosystem. You have new skills, you have new kinds of talent, you have designers, you have engineers. It's not your classic sort of medical profile that you'd be looking forward to catalyze this new field forward. So really this vocabulary encompasses things from you know, well... you know health and wellness applications, from you know, how you might book an appointment, how you might interact with your doctor. By voice? Well, for voice technology… Let's stay on voice right now. You want to stay on voice? I'm curious about this. Well, voice technology, I would probably break it down into two distinct camps. Go ahead. So number one is the digital conversation. So what you're seeing around, you know, the world of the Alexa interactions. It's the conversational aspect of it. So tying both your... you know, how you speak, and how those commands, and you're trying to sort of reduce friction by reducing the number of, you know, taps or clicks you might make. So that could be with how you're engaging with brands, that could be how you might engage with, you know even a, you know, a consumer, you know, packaged good, all the way to, like, clinical trials. So how might one be on a medication... Clinical trials? Yeah. So you can imagine a clinical trial, all of the interaction, the burden, the constant assessments one might need to make when, you know, how are you feeling? How are you responding to the medication? How are you doing? Being able to continuously survey. Can you imagine? The voice interaction is just so low-friction, and being able to capture that kind of information in a very, you know natural way that we might... maybe already live in. This is very... this is a space that's high interaction, high touch..."